Privacy Policy

At LuxeRinse, we're committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Data Controller

LuxeRinse Inc.
Address: 5050 Dufferin Street, Unit 119, Toronto, ON M3H 5T5, Canada
Business ID: 949735206
Email: contact@luxerinsebrand.com
Phone: +1 437-928-3642

2. Information We Collect

We collect personal information when you:

• Use our contact form
• Book a service or subscribe to a membership
• Create a user account
• Communicate with us via email or phone
• Browse our website (technical data may be captured automatically)

The types of data we may collect include:

• Full name
• Email address and phone number
• Billing address and service preferences
• Account login credentials
• IP address, browser type, and device information

3. Purpose of Data Processing

• To provide our car wash and detailing services
• To manage your account and service bookings
• To securely process payments
• To respond to inquiries and provide customer support
• To comply with legal and regulatory requirements
• To improve website performance and user security

4. Legal Basis

Your data is processed based on:

• Your explicit consent
• The necessity to perform a contract (e.g. fulfilling a booking)
• Compliance with Canadian privacy laws
• Our legitimate interests (e.g. fraud prevention, service improvements)

5. Sharing with Third Parties

We may share your personal information with:

• Hosting and IT infrastructure partners
• Secure payment providers
• Professional service providers (e.g. auditors, legal counsel)
• Other third parties, but only with your explicit consent

6. Data Retention

We retain your data only as long as necessary for the purpose it was collected, or as legally required (e.g. for up to 7 years for tax compliance).

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated data
• Request deletion of your data (when permitted by law)
• Withdraw your consent at any time
• Restrict or object to certain processing activities
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact us at: contact@luxerinsebrand.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can manage preferences via your browser or through our cookie consent banner.

• Essential Cookies: Necessary for site functionality and secure navigation.
• Analytics Cookies: Help us understand how users interact with the site.
• Marketing Cookies: Used only with your consent for personalized promotions.

9. Data Security

We apply industry-standard security practices including SSL encryption and secure servers. Your data is stored in Canada or trusted jurisdictions within the EU.

10. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect new legal requirements or business practices. The current version is always available at luxerinsebrand.com.

11. GDPR Compliance for EU and Other Users

While LuxeRinse is based in Canada, we recognize and respect the privacy rights of users in the European Union (EU) and other jurisdictions governed by the General Data Protection Regulation (GDPR). Where applicable, we ensure that the processing of personal data complies with the core principles of GDPR: lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

Users from the EU and similar regions have enhanced rights regarding their personal data, including the right to:

• Access the data we hold about them
• Request rectification or deletion of personal data
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing
• Request a copy of their data in a portable format
• Lodge a complaint with a supervisory authority within their country of residence

We apply appropriate safeguards — such as secure data storage, encryption, and minimal data collection — to protect the personal data of all users regardless of their location. If we transfer data internationally, including to trusted service providers, we ensure that such transfers comply with recognized legal mechanisms under GDPR (e.g. adequacy decisions or standard contractual clauses).

For GDPR-related inquiries, please contact us at contact@luxerinsebrand.com. We are committed to addressing any concerns promptly and transparently.